Tracking and Responding to Support Tickets

Using the In-Application Support Widget

1. Login to your Flomenco instance. You must be logged in order to access the Ticket Portal

2. Navigate to the Support Widget in the bottom right-hand corner

3. From here you can access your own tickets directly by navigating to the Tickets tab.
1. Select a ticket to see its status
2. Select a ticket and then the Continue the conversation button to add information to the ticket and/or respond to Flomenco Support regarding the ticket

4. From the Tickets tab you can launch the Tickets Portal by selecting the Go to ticket portal button at the top of the Tickets pane.
1. This will take you to https://support.flomenco.com/en/tickets-portal/. You can also navigate to the Tickets Portal directly at any time after you are logged in to your Flomenco instance.
2. From the Tickets Portal you can see your own tickets and those from others in your company. To add information to a ticket, select it, then select the Continue the conversation button. This will launch the Support Widget where you can send messages to Flomenco Support that will be associated with the ticket.

Using Email